Communication skills

This is the forth in the five-part soft skills course offered by the Job Centre. This course focuses on developing communication skills. Good communication is the key to good work relations and it is an important skill required by prospective employers. This course covers:

• Why effective communication is important.
• Developing effective listening skills.
• Using the CARESS model to develop the highest level of listening proficiency.
• Using the 3Vs for effective oral communication.
• The importance of body language (nonverbal communication).
• Adapting your communication styles to suit others.
• Using the BLADE tool to improve your writing skills.
• Understanding the Communication process.

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